The queue phenomenon began in Britain and was accepted by other parts of the world afterwards. From that day scientist have been studying queues and developing new ways of managing them.
Most facilities in Europe are now using multi-service lines. Nevertheless, some public place in the US had switched to only one long line.
A new controversial study shows that people tend to get upset because they believe losing more time than they really do while waiting in lines. Some hotels addressed this problem from the unusual point of view. They decided to provide a possibility for their customers to occupy themselves with some sort of an activity while waiting. This approach proved to be successful.
The airlines had also shown innovative thinking while sorting the queue problem. They made the departure of the plane more fair to the passengers. Everyone became obligated to travel the same distance and wait for the same amount of time.
In the conclusion, one might say that researchers are continuing to study lines and that new discoveries are being put in use every day.
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